Diya A Imv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indore, Madhya Pradesh

Business proposal

Hello shein , I am starting a clothing website and I want to collab with you for your cloth and if you agree with it we can discuss further details of website and money etc. my idea is you sell your cloth in Indian market and then giving them some discount by taking their old cloth and remanufacture it . Thank you

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Manmeet K Zxg

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Verified Buyer
|

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Verified Reviewer

Received totally different products from what I ordered

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Shein India - Received totally different products from what I ordered
Shein India - Received totally different products from what I ordered - Image 2

I ordered three set of winter cozy leggings and I received 4 bras instead of leggings that are also inappropriate in size. Now, I dont know how to return this order.

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Loss:
$1000

Preferred solution: Full refund

User's recommendation: Dont order from them

AlexandruRazvan R

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Verified Reviewer
| map-marker Galati, Galati

Info about the other

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Dear Sir, Madam,

I note from the tracking of the shipment that the order has been returned to the seller. I would be grateful to receive information concerning the refund

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Ndileka S Gnm

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Verified Reviewer
| map-marker Johannesburg, Gauteng

No response

Shein India - No response
Shein India - No response - Image 2

I ordered clothes from shein and I paid the tax money a lil bit later buy I still haven't received my clothes yet

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Pros:
  • Deliver taking too long
Cons:
  • Customer service contact number not in service

Preferred solution: Deliver product or service ordered

Jennifer G Oik

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Verified Reviewer

Great items but not correctly shipped

False advertising on website and wrong items were shipped. SHEIN must always please customer's first.

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Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Constant Spring, Saint Andrew

Can’t contact SHEIN customer service

Shein India - Can’t contact SHEIN customer service
Shein India - Can’t contact SHEIN customer service - Image 2

Didnt receive my packages. I have been trying over and over and I cant get to them none at all that I dont have any permission it is restricted

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Nosi M

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Verified Reviewer

Ordered goods in January and still no delivery and full amount paid

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I ordered good in January and paid full amount including delivery fee but still nothing delivered thus makes me worried

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Pros:
  • Pissed
  • Delayed delivery
Cons:
  • Problems with order tracking
  • Late with deliver
  • Not having a customer service representatives to talk to

Preferred solution: Deliver product or service ordered

Layah Zvm

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Verified Reviewer
| map-marker Cape Town, Western Cape

I haven't received my order

There seemed to be an issue with my payment made, for customer duty. I have made the payment and emailed a statement saying that the payment was made to the account number provided.

I would like to know where my order is and when it will arrive. As I have paid!

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Anonymous
map-marker Philadelphia, Pennsylvania

They have me in collection for an order I didn't receive but they got two payments from me

I placed an order, and sent my first payment still didn't receive sent 2nd payment still didn't receive. order says shipped, but I never received it. I didn't realize it was "Shipped" until a debtor contacted me in reference to an order I didn't receive.

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Rylee J

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Verified Reviewer

Package

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Shein India - Package

My package was ordered on March 21st and no updates about it have came in sense March 22nd and I think it got lost while shipping

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Preferred solution: Deliver product or service ordered

Shivani B

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Verified Reviewer

Initiate wallent refund

Wallet refund needs to me initiated into my bank account. Also, not able to log in my Shein account.

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Loss:
$350

Preferred solution: Full refund

Rubailla R

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Verified Reviewer

Issue in placing return and contacting executives both live chat and calls

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Shein India - Issue in placing return and contacting executives both live chat and calls
Shein India - Issue in placing return and contacting executives both live chat... - Image 2
Shein India - Issue in placing return and contacting executives both live chat... - Image 3
Shein India - Issue in placing return and contacting executives both live chat... - Image 4
Shein India - Issue in placing return and contacting executives both live chat... - Image 5
Shein India - Issue in placing return and contacting executives both live chat... - Image 6
Updated by user Jun 24, 2020

I have been a shein customer since last 3 years. I hardly Have any problems with shein services though they delivered late packages as per their norms.

That’s I absolutely understand. But This time I have received wrong sized products then when I return them they want me to understand late in returning wrong sized items due to COVID-19. I fully corporate with them. Then after COVID-19 services gets started there what I see I exceed the return limits.

I kept those products and as order new stuff for myself again. Now what I am seeing there the irresponsible attitude. When due to low quality product and size issue i m trying to return the product there’s no one to hear and understand my problem. I lost my ₹ 3000 in last order in order to accept those wrong sized products now I don’t want to lose ₹ 5000.

Pls try and understand as I understand you . Thanking You, Rubaillarubailla@***.comtabassumkhansami@***.com

Updated by user Jun 24, 2020

I have issue in returning items. Issue in contacting executives and there’s no live chat available where I can tell my problem.

There’s nowhere response. And shein policy actions has been taken timely.

If 15 days return day gone then that is working automatically. There’s no solution for the ones who are playing on nd before.

Original review Jun 24, 2020

I want to place a return for my not true size items. But I m having difficulty in placing return.

I have tried everyday to contact with executive on calls but no response. I dont know what to do!

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Loss:
$20
Pros:
  • Unique items
  • Good product
Cons:
  • No live customer service support

Preferred solution: Full refund

Ann Tut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t receive my order nor do any refund

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Shein India - Didn’t receive my order nor do any refund

I placed an order on 20th June 2020 but I still haven't received my order yet. It's been almost 3 and half month but my order is still stuck in Delhi.

I have called them they told me to wait for it but still there is no reasonable response.

Then I told them to cancel it but now they are taking time in refund also. This is very disappointing.

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Loss:
$580

Preferred solution: Full refund

Madison H Otd

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Verified Reviewer

Refund

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I order from Shein early April and have been waiting for my package. I received one item out of the 18 items I ordered.

Up until June 10th is when I was informed my package was being sent back to the shippers. I received no emails or texts from Shein or the shipping company. I have lost $129.40 for something that is not my issue.

I tried contacting Shein but all their service to get in contact with them dont exist. I want my money back only there is absolutely no way of contacting them about the issue.

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Loss:
$130

Preferred solution: Full refund

User's recommendation: Do not order from none verified sites.

Bindu B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Fraud company

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Shein India - Fraud company

Shein is totally fraud company I have been two months I had returned my courier, but they didn't pick my call and not gives genuine reply I didn't get receive my amount,

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Loss:
$1350

Preferred solution: Full refund

Simardeep S

Delay in delivery

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It's been 14 days since I placed my order and it is not delivered. And the tracking is freezed at shipped for 9 days now.

There is no update in tracking. I placed my order on 21 June and it's 4 July today.

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Pros:
  • Its online
Cons:
  • No way to contact
  • Impossible to contact
  • No update on my order

Preferred solution: Deliver product or service ordered

User's recommendation: They don't pick calls so shop at shein at your own risk.

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